Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of my order during transit?
All Mackenzie food items are shipped in insulated thermal packaging with non-toxic gel ice packs to maintain optimal temperature and peak freshness until they reach your doorstep.
When can I expect my delivery to arrive?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 2-4 business days, though we offer expedited overnight shipping for time-sensitive gourmet needs.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary requirements?
Yes, we curate a variety of options including gluten-free, vegan, and organic selections. You can filter our collections by dietary preference to find the perfect match for your lifestyle.
Can I track my shipment in real-time?
Absolutely. As soon as your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.