Returns & Exchanges
At Mackenzie, we take pride in the quality of our gourmet food products and offer a satisfaction guarantee on every order. Due to the perishable nature of our items, we provide replacements or refunds for any products that do not arrive in perfect condition.
Inspect Your Order
Upon delivery, please immediately inspect all food items for any signs of damage or temperature compromise during transit.
Contact Support
Notify our customer care team within 48 hours of delivery if there is an issue, providing your order number and photos of the product.
Review Process
Our quality assurance team will review your claim and determine if a replacement, store credit, or full refund is the appropriate resolution.
Final Resolution
Once approved, we will process your refund or ship a fresh replacement at no additional cost to you within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing